12 Nov 2018
Symantec is a known company acknowledged for designing a wide array of security products for the laptop, desktop, and mobile users. Norton Power Eraser for Mac is one of the featured tools which prevent the entry of highly dangerous legitimate programs in the user’s device and removes it if it gets entered in the system. If in some cases, the product reports some kind of error, you need to fix it as soon as possible. For Fixing Issues with Norton Power Eraser for Mac, you have to follow certain necessary step. The effective troubleshooting methods for fixing the concerned issues are described in the article, but before that, first of all, go through the steps for Downloading Norton Power Eraser. Have a look:
Steps to Download Norton Power Eraser
Download the tool “Norton Power Eraser”
Click on the “Save” button
Select the location where you want to save the tool as Desktop,
Hit the button “Save”
Run the Norton Power Eraser tool by double-clicking on the NPE.exe file
In case, the window of the User Account Control prompts, click on the option “Yes” to Continue.
Read the agreement of the license, and click on the “Accept” option
Norton Power Eraser tool checks for the latest version of the tool and downloads the same, if available
Execute a Scan
In the open window of “Norton Power Eraser” tool, click the icon “Scan for Risks”
Rootkit scan was performed by Norton Power Eraser for restarting the system. As soon as you have seen a prompt for restarting the computer, click on the option “Restart”.
In case, you do not want to include the scan of Rootkit, go to the option “Settings”, and uncheck the Include Rootkit scan option
Wait till the scanning gets completed
Methods for Fixing Issues with Norton Power Eraser for Mac
- Method 1. Scan results get displayed when Norton Power Eraser had completed the scanning process. The products that the tool Norton Power Eraser recommended as risks, display the status as “Bad”. In addition, the recommended action is considered as “Remove”. Those items that need further review are displayed with the status “Unknown”.
- Method 2. Perform the necessary step depending on your current situation
If No Risks Found gets displayed, Norton Power Eraser tool did not found any kind of risks on the user’s system, then exit from here by clicking on the option “OK”.
In case, you see the files listed “Bad”, then remove it by checked the checkbox under Action.
If any files are listed with “Unknown”, click the icon cloud next to it which sends the unknown file to a server of Symantec and scans the same using the signature-based detection engines.
Click the option "checkbox" if the result of Cloud Scan shows Bad for a file.
The Cloud Scanning result displays "Not a Known Threat" then you need to follow a few steps. Do not click on the option "Remove checkbox". May not the files is a threat and in this case it requires further analysis.
Before proceeding, be sure that the option “Create System Restore Point” is selected.
Click the option “Fix Now”.
If you are asked for restarting the device for completing the eradication process of errors, click on the option “Restart Now”.
Afterward, click “Done”.
Contact Norton Customer Support team: For Quick Fixing of Concerned Issues
Norton products are popularized for its reliability, effectiveness, and usability. But, sometimes, the products may show a few kinds of errors that may disrupt the working of the product to a great extent. In this uneven circumstance, you need to contact a Norton Customer Support executive who is efficient to handle the issue and resolve it soon. To contact us, dial our Norton Antivirus Helpline Number +1-888-688-8264 or email us at our mailing address. We are available 24 hours on all days at the specified contact address.
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